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Frequently Asked Questions
You can email us at contact@worldbuystore.com
The average delivery time is 2 to 8 weeks after the goods are dispatched, and may take up to 7 working days to be dispatched. This period is used for separating the product into stock, packaging, delivery to the airline, shipping and inserting the code into the system.
The payment methods available are:
- Credit or debit card: You can pay with the major credit or debit cards, such as Visa, Mastercard, American Express, Discover, JCB and Diners Club. The payment is processed by Stripe, a secure and reliable platform that accepts payments in more than 135 currencies.
- Paypal: You can also pay with Paypal, an online payment service that allows you to send and receive money without sharing your financial information. Paypal accepts payments in more than 200 countries and regions, and in 25 currencies.
To track your order, you need to access the tracking link that was sent to your email after payment confirmation or you can click here to track your order.
The tracking link will show the real-time status and location of your order, as well as the estimated delivery date. You can also contact the website’s customer service if you have any questions or problems with your order. The customer service phone number and email are available on the contact page of the website.
We appreciate your preference and hope you are satisfied with your order. 😊
Hello, we at World Buy Store thank you for your purchase and trust in our store. We know how important it is to receive your product within the agreed deadline, which is why we strive to meet delivery deadlines. However, some factors beyond our control may cause delays in delivery, such as customs issues, strikes, weather conditions, Covid-19, etc.
If your delivery was delayed, we ask for your understanding and patience in this situation. We are tracking your order and will inform you as soon as it reaches its destination. You can also track your order using the code we send to your email or WhatsApp. If you have any questions or problems, please contact us via our customer service team by clicking here!
We remind you that it is important to fill in the delivery address details correctly to guarantee receipt of the product. We are not responsible for any issues due to the customer providing the wrong address. Finally, we can only send a new order or refund if the package is lost on the way, that is, if your product has no tracking updates after 60 days after the shipping date. You can read our exchanges and returns policy by clicking here!
We hope you are satisfied with your product and that we can serve you again soon. 😊
Once the product has been packaged and shipped to your address, we can no longer retrieve the canceled item. Therefore, we ask that you receive the order and contact our support via email or WhatsApp to formalize the cancellation request.
In cases of cancellations not reported to our customer service, 30% of the amount will be charged as a fee for administrative and operational expenses. This fee is also applied in cases where the product is returned by delivery services when the customer is not at home to receive or pick up the product at the designated location.
We at World Buy Store are not responsible for NON-RECEPTION or REFUSE to deliver the item.
There are some situations where only partial refunds are granted – if applicable:
Item with signs of use;
Lost packaging and opened seals;
Item sent with the wrong color, size or voltage;
Any item that is not in its original condition, is damaged, broken, or missing parts for reasons unrelated to our store’s error.
Yes, your purchase through the website is safe. The site uses one of the most used and trusted platforms in the world, which has several security measures to protect your data and prevent hacker attacks. In addition, the site uses the Stripe and Paypal platforms to receive payments, which are secure and reliable online payment services that allow you to send and receive money without sharing your financial information.
World Buy Store takes the security of our customers’ data very seriously, and therefore carries out thousands of tests daily to detect and correct any security breach, preventing hacker attacks, information theft and card cloning. You can see our seal of approval in the footer of our website.
Therefore, you can shop at the World Buy Store with peace of mind, knowing that your data is protected and that your product will be delivered on time. Discover our news and buy our products without worries, because we will always take care of you!
You can also click here to read more about our Privacy Policies.
Hello, I understand that you purchased a product and regretted it. I will explain to you what you can do in this case.
Your ability to return the product and receive a refund depends on the country where you purchased the product and the store’s policy. In general, stores are not required to accept a return of a product if the customer simply changed their mind or didn’t like the product. However, some stores offer this option as a courtesy or to increase customer loyalty.
You must check the return policy of the store where you purchased the product, and follow the instructions to return the product within the deadline and conditions established by the store. If the store does not have a clear return policy, or if you have any problems or questions, you can contact your country’s consumer protection agency.
Here are some links that can help you find out more about your rights as a consumer in different countries:
United States: Return and Refund Laws in the U.S.
Canada: Customer Returns and Refund Laws by State
United Kingdom: Accepting returns and giving refunds: the law
Australia: Refunds and returns in Australia – your rights
After receiving your order, you will have up to 30 calendar days to make the exchange. After this period, we do not make exchanges!
To make this request, you must contact our team directly via email click here.
Note: in these cases, a new delivery period will apply.
